Instinct currently integrates with Gravity Payments and Instinct Payments for payment processing. Before collecting any payments, the names of any Clover devices need to be added to the Payment Devices section in Admin.
Note: Any user with the admin_payment_devices permission can manage Payment Devices in Admin.
Adding new payment devices
To add a new payment device:
Click on the “+New Payment Device” button at the top of the Payment Devices Admin page.
Enter the following details:
Registration Code
Device Name
Alias Name
Click Save.
Important:
The Device Name must exactly match the name used during the Clover device setup. If the names do not match, payments will not be accepted on that device.
The Alias Name is optional and only appears inside Instinct. Use this to give devices friendly names your team will easily recognize (e.g., Front Desk iPad).
Editing payment devices
To edit or delete a payment device:
Click the 3-dot menu next to the device.
Select Edit or Delete.
When deleting a payment device, a pop-up warning will appear confirming that you’d like to remove the Payment Device. Once this action has been confirmed, it can not be reversed.
Note: To ensure payment processing and Instinct features work correctly, we recommend allowing the following URLs on your network:
*.intercom.io ; *.instinctvet.io ; *.intercomcdn.com ; *.sentry.io ; *.instinctvet.cloud ; *.instinctshareville.vet ; *.chargeitpro.com ; *.emergepay.chargeitpro.com ; *.assets.emergepay.chargeitpro.com ; *.app.plumbs.com; *use.typekit.net
For more information on how to process payments using Instinct Payments or the Gravity Integration, check out the linked guides.
Handling Unsupported Payment Processors
If your clinic uses a payment processor that is not directly integrated with Instinct EMR, you can still manage transactions by following these steps:
Process the payment externally using your terminal.
Record the transaction details, such as the transaction ID, manually in the Instinct invoice.
Frequently asked questions
Does Instinct EMR work with Fiserv?
Instinct EMR does not directly integrate with Fiserv. However, if you use Fiserv via Clover devices, you can process payments externally and manually record the details in Instinct.
Is there a list of other supported processors?
No, Instinct EMR only supports Gravity Payments and Instinct Payments. Other processors require external handling and manual entry of payment details.
Still need help?
Contact support via live chat or email [email protected].