In situations where you need to adjust the provider listed on invoice line items after the patient has been checked out, your team will want to follow the below steps:
Navigate to the patient’s invoice screen patient does not need to be checked in.
Click +New Invoice at the top of the Invoices column.
Enter the Reason for Invoice and select Provider.
Add the line item/items that had the incorrect provider on the previous invoice with a negative quantity and negative price. You will want to list the incorrect provider on these items.
Add the same line item/items again but now leave positive prices and quantities. You will want to list the correct provider on these items.
Verify that the invoice total is $0.00.
Close the invoice.