📝 Note: Users must have the permission “admin_manage_replytosettings” added to their staff role to access this feature.
In Admin, navigate to the Practice Section and select Reply-To Settings.
You’ll see your hospital location along with any additional locations in your database. To begin, click the Create button next to the location you’d like to configure.
In the modal that opens, enter your desired reply-to email address and click Send Test Email. Once you have confirmed that you received the test email, click Save.
You will now see an email address to the right of your location. To activate this reply-to email, move the adjacent toggle to the on position. A status chip will indicate whether the email address is On or Off.
To edit your reply-to email address, click Edit. Once changes have been made and you test the new email address, click Save. If you need to deactivate your reply-to email address, simply toggle the switch to the off position.