Reply-To Settings control where client email responses are sent when:
Appointment reminders are emailed
Emails are sent from the Comm Log
This helps ensure replies go to a monitored hospital email address instead of a default or unmonitored inbox.
Note: Users must have the admin_manage_replytosettings permission added to their staff role to access and manage Reply-To Settings.
Accessing Reply-To Settings
To access Reply-To Settings:
Go to Admin.
Navigate to the Practice section.
Select Reply-To Settings.
You’ll see your primary hospital location along with any additional locations in your database.
Creating a Reply-To Email Address
To configure a reply-to email for a location:
Click Create next to the location you want to configure.
Enter the desired Reply-To email address.
Click Send Test Email.
Confirm the test email is received.
Click Save.
Once saved, the email address will appear next to the location.
Activating or Deactivating a Reply-To Email
To activate the reply-to email, move the adjacent toggle to the on position. A status chip will indicate whether the email address is On or Off.
To update an existing Reply-To email:
Click Edit next to the location.
Enter the new email address.
Click Send Test Email and confirm receipt.
Click Save.
Ensure the toggle is turned On to activate the new address.