Partial Transactions occur if an owner has a limit on their card or does not have sufficient funds to pay the entire amount entered. If this happens while using a Clover device (not via Direct Entry), the amount available will run successfully and Instinct will display a message stating there is still an outstanding balance. This balance can then be processed via New Transaction as shown below:
Please note that Partial Transactions are not supported via Direct Entry. This means if an owner has a prepaid VISA gift card worth $50 and tries to pay for a $100 invoice via Direct Entry, the transaction will be rejected and the ‘Insufficient Funds’ error message will be displayed. In this scenario, the owner would want to check their balance and start a new transaction with the accurate amount. The remaining balance can always be paid via other payment methods.