Click on the Merchant Dashboard.
Look up past transactions.
You can now issue a partial refund without the card being present.
For this feature to work, hospital admins must enable it with Gravity, as it is not enabled by default.
Important: Processing a refund directly through the Clover device will not register the refund in Instinct. To ensure your financial reports remain accurate, you must also record the same refund amount within Instinct.
Check out these articles for more information on Gravity Payments: Initiating Transactions with Gravity Payments, Voiding & Refunding Gravity Payments, and Gravity Payments: Failed Transactions & Timeouts.