No Chart/Requisition
Antech products must be mapped to follow the workflow described above and generate a requisition form. The easiest way to confirm your product is mapped is by looking for the beaker icon on the Tx Sheet or Ax Mode order form. If you do not see this, please send an email to us at [email protected] & we can get it mapped for you! In the meantime, you can still submit unmapped requests directly through your Antech Diagnostics Account online.
Errors
If you receive an error after completing an Antech treatment, the status will change to Request Failed.
Opening the Chart panel will provide more information about why the request failed and who to contact (us or Antech), depending on the cause of the error.
If the error originates from Instinct >> you’ll see a link to our support team and clicking it will automatically populate all of the details we need to help you troubleshoot!
If the error originates from Antech >> we will display the error along with their Customer Support number so you have everything you need right in front of you.
Voiding
If you experience an error and then decide to Void the request and try again, you can still open the Chart panel of the Voided request. Any error messages and contact information will remain in that panel.
Date of Birth is Required
Antech requires that a patient have an Age in order to create a requisition. Given that DOB is not a required field in Instinct, you will not be able to complete those orders until it is entered.
What you will experience when attempting to complete via:
One-Off Modal – a generic error message is displayed (see image below)
Tx Sheet or Ax Mode – the treatment will display the following error message when trying to complete in the lower left hand corner.
