No Chart/Requisition
Antech products must be mapped in order to follow the workflow described above and generate a requisition form.
The easiest way to confirm that a product is mapped is to look for the beaker icon on the Tx Sheet or Ax Mode order form.
If the icon does not appear, please email [email protected] and we can get the product mapped for you.
In the meantime, you can still submit unmapped requests directly through your Antech Diagnostics Account online.
Errors
During an Antech outage, issues with missing results are on Antech's side. Follow up with Antech for further details and assistance.
If an Antech treatment encounters an error after completion, the chart status will change to Request Failed.
Open the Chart panel to see more details about why the request failed and who to contact, depending on the source of the error.
Error Originates from Instinct:
A link to our Support Team will be provided.
Clicking the link automatically populates all relevant details, making it easy for us to help you troubleshoot.
Error Originates from Antech:
The panel will display the error message along with Antech’s Customer Support number, giving you all the information needed to resolve the issue directly.
During an Antech outage, if lab orders placed are not transmitting, you should void the affected tests in Instinct or the Antech portal. Once results are available, manually upload them to the patient’s chart in Instinct to ensure continuity in patient care.
Voiding
If a request fails and is subsequently voided, you can still access the Chart panel of the voided request.
All error messages and contact information from the original request remain visible, ensuring you have the details needed to troubleshoot or retry the request.
Date of Birth is Required
Antech requires that a patient have an Age in order to generate a requisition.
Since DOB is not a required field in Instinct, you will not be able to complete Antech orders until the patient’s date of birth is entered.
What to expect when attempting to complete an order without a DOB:
One-Off Modal
If you attempt to complete an Antech order via the One-Off modal without a patient DOB, a generic error message will be displayed (see image below).
Tx Sheet or Ax Mode
If you attempt to complete an Antech order via the Tx Sheet or Ax Mode without a patient DOB, the treatment will display the following error message in the lower-left corner of the screen.
