First, don’t panic! These things happen which is why we strongly recommend preparing for any type of outage ahead of time.
Contact Instinct
Support Chat – live 24/7 chat with quick response times
Bat Phone 866.267.1818 – call us if you are unable to use the Support Chat and we’ll call you back
Email [email protected] – less urgent communications/requests
Internet Outage
Instinct can work on a 4G network in a pinch so if your WiFi goes down, use your smartphone or wireless hotspot to connect to the internet. We also recommend having a designated wireless hotspot available to connect to the internet during these times.
You can always print treatment sheets and temporarily use paper treatment sheets until the internet is back up.
Have a set plan or SOP in place that staff can reference if/when this happens (think ‘Open drawer in case of internet/power outage’).
Assign a main contact that your team can go to if issues arise (even on overnights and weekends). This person can also access treatment sheets from home for staff if needed.
Power Outage
Have a backup generator to power your hospital or important outlets (think surgery room, oxygen cages, etc.).
Have at least 1 charged laptop available or a power bank that is constantly plugged in to the wall and turns on whenever the power goes out.
Instinct can work on a 4G network in a pinch so if you’re power is out, use your smartphone or wireless hotspot to connect to the internet. We also recommend having a designated wireless hotspot available to connect to the internet during these times.
You can always print treatment sheets and temporarily use paper treatment sheets until the power is back on.
How to Print a Treatment Sheet
The dropdown at the bottom of every treatment sheet allows you to download/print the following:
Summary PDF: This includes only pertinent nurse notes and is built for sharing with referring hospitals.
Detailed PDF: This displays all ordered treatments and is the best document to share for legal proceedings.
Future PDF: This displays a clean day of scheduled treatments and is useful for referring vets if they want to continue your plan for a patient (use as a day-to-day template).
