Before you begin
You must have the admin_manage_replytosettings permission on your staff role.
Navigate to Admin → Reminders → Reply-To Settings.
Set up a reply-to email address
You'll see a list of your practice locations. Each location can have its own reply-to address.
Select Create next to the location you want to configure.
Enter the desired reply-to email address.
Select Send Test Email and confirm you received it in the target inbox.
Click Save.
You'll see the email address listed to the right of the location name within the Reply-To settings page. A status indicates whether the reply-to email configuration is On or Off.
Activate, edit, or deactivate a reply-to address
Activate: Toggle the switch next to the email address to On. The toggle will appear blue when active.
Edit: Select Edit, update the address, send a new test email to confirm, then click Save.
Deactivate: Toggle the switch to Off. The toggle will appear gray when inactive.
Still need help?
Contact support via live chat or email: [email protected]