If a payment was processed directly through your Clove device and not initiated through Instinct, it is important to record that payment on the account ledger. To record this payment after the fact, your team will want to follow the below steps:
Ensure that the payment was approved on the Clover device
Navigate to the Payment Panel for the account and apply a payment using Payment Method “Other” for the exact amount that was processed on the Clover
Record payment notes regarding the payment being processed on the Clover device directly
