Click on the merchant dashboard.
Look up past transactions.
Now you’re able to provide a partial refund without the card being present.
* For the above to occur, the admins of the hospital need to set this up with Gravity as it’s not enabled by default.
📓 Please Note: Processing a refund through the Clover Device will not capture that there was a refund performed in Instinct. You will want to process the same refund amount within Instinct to keep financial reports accurate.
💡 ProTip: Check out these links for more information about Gravity Payments, EMR Invoice Guide, and EMR Financials and Account Ledger Guide.