If AVImark is temporarily unavailable, you can continue patient check-ins and treatment workflows in Instinct without interruption. Follow the steps below to ensure everything syncs correctly once AVImark is back online:
You can manually check in a patient in Instinct to build a treatment sheet. Once AVImark is working again and the patient is checked in through AVImark, the check-in and check-out process will automatically sync. Visit Check-in and Check-out Patients for more details.
If a new patient arrives while AVImark is down, create the patient in Instinct using a temporary patient or account ID. When AVImark is back online, check the patient in as you normally would through AVImark. At that point, you will see two records for the same patient in Instinct:
One with the temporary ID created in Instinct
One with the actual ID created through AVImark
To resolve this, merge the two patient records and reopen the treatment sheet from the temporary ID so you do not need to recreate it. Visit Merge Patients and Reopening a Tx Sheet for more details.
Ensure AVImark Settings Are Configured for the Integration
To ensure proper syncing between AVImark and Instinct:
Click the wrench icon in AVImark.
In the search field, type Post History.
Select Post History to Whiteboard and set it to Prompt or Yes.