If AVImark is down:
You can always manually check in a patient in Instinct to get a treatment sheet built. Once AVImark is working again and the patient is checked into AVImark, the check in/out process will sync up.
If a new patient arrives when AVImark is down you can create a new patient in Instinct with a temporary patient/account ID. When AVImark is back online you would then check them in as you normally would. After doing this, you would have two of the same patients in Instinct: 1 with the temporary ID created in Instinct and 1 with the actual ID checked in via AVImark. To resolve this, you’d merge these two patients together and reopen the treatment sheet from the temporary ID so you don’t have to create it again.
Ensure that AVImark settings are configured appropriately for the Integration
Go to the wrench icon in AVImark
In the search field type ‘post history’
Click on Post History to whiteboard and either set it to prompt or set it to yes