Common Messaging Errors in Client Chat

If a message is not sent successfully, it will display in red on the chat messaging screen. This could be due to a Twilio outage or other temporary network issue.

There is currently no option to resend a failed message. The message will have to be sent again.

If the client has opted out of texting, then the message will display as not delivered.

Clients can opt back in at any point by texting START (as long as notifications are still enabled in the Account modal for that phone number).

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