Viewing Client Chat Messages in the Comm Log

When viewing the Comm Log for a patient, any messages that are linked to the owner or the owner’s alternate contacts will be displayed in the Client Chat section of the Comm Log.

Since messages are linked to the phone number associated with the client, if the phone number is changed, existing messages will still be viewable in the Comm Log; however, a tooltip message will say that the following contacts are no longer associated with this phone number and the Type a message field will no longer be active in Client Chat.