In some practices, Cubex and Omnicell medication cabinets connect to your practice management software (PIMS) so charges are automatically captured when items are removed. This article explains how Instinct Treatment Plan (ITP) reads charges from connected Cubex and Omnicell cabinets.
How charges sync between the cabinet and Instinct
How charges flow to Instinct depends on whether your Cubex or Omnicell cabinet is connected to your practice software.
When the cabinet is not connected to your practice software
Charges from the cabinet are not automatically captured in Instinct. Instead, charges are recorded when the order is completed in Instinct, as long as the same product and price exist in Instinct. These charges go to the Instinct invoice and can be:
Manually entered in your practice software, or
Sent using the Send Missed Charges button (available for certain practice software connections only).
When the cabinet is connected to your practice software
When an item is removed from the cabinet and has an associated charge, the charge automatically appears in your practice software invoice. Since Instinct reads your practice software invoice, the item also downloads to the Instinct invoice. When the order is then completed in Instinct, the charge syncs with the downloaded entry from the cabinet—it does not duplicate.
Why charges may not sync
Charges may fail to sync between the cabinet and Instinct for these reasons:
Mismatched products: The product in Instinct does not match the product in the cabinet or your practice software. For example, if the treatment called for Hydromorphone 2mg/0.5mL but Hydromorphone 10mg was removed from the cabinet, these are treated as two different products and will not sync.
Mismatched quantity: The quantity documented at the cabinet differs from the amount completed in Instinct. For example, if the treatment called for 0.85mL but 1mL was documented at the cabinet, the quantities will not reconcile automatically.
Note: If charges are not syncing, confirm the products and quantities match exactly between both systems.
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