Cornerstone Practices
If you suspect this, please contact your practice administrator to confirm and fix by “restarting the Datapoint Services” on your server (not the server itself, just restart the Datapoint Services). If that doesn’t work they may need to reach out to IDEXX to get it working. Their standard support hours are 7:00 AM – 4:30 PM Central Time on Monday through Friday. Email: [email protected] // Phone: 888-557-6521.
In the meantime, you can still check patients in and out of Instinct manually via the Business Office (calendar icon in left sidebar). Under Patient Registration, search by Name or Patient ID if they already exist. You can also choose to Create a New Patient here, but make sure the Client and Patient IDs are copied exactly.
💡 ProTip: See here for steps to Check In manually: Manual Check In/Out Guide
Once the connection is restored, Instinct will automatically sync manually entered patients with your practice software and invoice flags/write back will return to normal.