Cornerstone Practices
If you suspect an issue with Bitwerx DataCo, please contact your practice administrator to confirm and resolve it by restarting the Datapoint Services on your server (note: you do not need to restart the entire server, just the Datapoint Services).
If restarting the services does not resolve the issue, your administrator may need to reach out to IDEXX Support:
Support Hours: Monday – Friday, 7:00 AM – 4:30 PM Central Time
Email: [email protected]
Phone: 888-557-6521
In the meantime:
You can manually check patients in and out via the Business Office (calendar icon in the left sidebar).
Under Patient Registration, search by Name or Patient ID if the patient already exists.
You can also select Create New Patient, but ensure the Client and Patient IDs are entered exactly as they appear in your practice software.
Once the connection is restored, Instinct will automatically sync any manually entered patients, and invoice flags/write-back functionality will return to normal.
See here for steps to Check In manually: Manual Check In/Out Guide