This is most likely because DataCo (the program that connects your main software to Instinct) is not working at your practice. This means that check in/out cannot occur automatically and invoice flags will not be accurate.
If you suspect this, please contact your practice administrator to confirm and try restarting the DataCo services. To do this, simply open the task manager on a computer and look for both ‘DataCo Connectivity Agent’ and ‘DataCo Connectivity Agent Watcher’ under the services tab. You may need to click on “more details” at the bottom left of task manager to see the services tab. Right click on each service to open a menu that will allow you to ‘start’ or ‘restart’ the service.
If restarting the services does not resolve the issue, please contact us at [email protected].
In the meantime, you can still check patients in and out of Instinct manually via the Business Office (calendar icon in left sidebar). Under Patient Registration, search by Name or Patient ID if they already exist. You can also choose to Create a New Patient here, but make sure the Client and Patient IDs are copied exactly.
💡 ProTip: See here for steps to Check In manually: Manual Check In/Out Guide
Once the connection is restored, Instinct will automatically sync manually entered patients with your practice software and invoice flags/write back will return to normal.