This issue usually occurs when Bitwerx DataCo (the program that connects your main software to Instinct) is not functioning properly. When this happens, automatic check-ins/check-outs will not occur, and invoice flags may be inaccurate.
To troubleshoot:
Open Task Manager on your computer.
Look for Bitwerx Mission Control Service (or any other services with “Bitwerx” in the name, which may vary by PIMS) under the Services tab.
You may need to click More details at the bottom left of Task Manager to access the Services tab.
Right-click each service and select Start or Restart.
If restarting the services does not resolve the issue, contact [email protected].
In the meantime:
You can manually check patients in and out via the Business Office (calendar icon in the left sidebar).
Under Patient Registration, search by Name or Patient ID if the patient already exists, or choose Create New Patient. Ensure the Client and Patient IDs match exactly.
Once the connection is restored, Instinct will automatically sync any manually entered patients with your practice software, and invoice flags/write-back functionality will return to normal.
See here for steps to Check In manually: Manual Check In/Out Guide