If the rVet needs an update during a patient’s stay, there are 2 options you can use to send information.
The first option is to send a notification via the patient portal. Notifications only get sent automatically at check-in and check-out. If you would like the rVet to be notified that a new document is available for viewing during the patient’s stay, simply click the rVet Sharing icon in the upper right-hand corner of the Chart screen to send additional notifications. It is important to note that if the rVet Sharing toggle is on, chart documents that are in the In Progress status will be viewable in the portal.
rVet Sharing button on the Chart screen
Patient Records screen
Your second choice for updating the rVet on patients who are still hospitalized would be to utilize the Comm Log to send Instinct attachments. For more information on Comm Log emails, including a current treatment sheet with ordered or completed treatments, the current invoice, or any completed charts documents, please check out the EMR Comm Log User Guide that goes over the step-by-step process.
❌ Portal Link Expiration
If a referring veterinarian is changed or removed from a patient, their portal link will expire and they will no longer have access to that patient’s portal.