Congratulations! You're almost ready to begin using Instinct.

Our Virtual Go-Live Program provides the same guidance and support you would receive during an on-site implementation, delivered remotely by our experienced team. From preparation and training to your first patients and beyond, we'll be with you every step of the way to ensure a smooth transition.

A Virtual Go-Live allows your practice to launch Instinct with our team's support, without requiring on-site staff.

Throughout go-live, you'll have:

Our goal is to make your virtual experience feel just like having an Instinct expert in your practice.

To ensure everything runs smoothly, please prepare the following:

Have a laptop available during go-live for live Zoom support.

You'll receive a unique Zoom link that will be used throughout go-live for:

This link can also be opened on multiple devices if needed.

Every staff member can access our built-in Support Chat directly inside Instinct at any time, day or night. While logged in to Instinct, click Help → Support Chat in the lower left corner of the side pane to speak with a team member or to search for articles.

Successful go-lives begin well before launch day.

Keep your team informed by:

Instinct Academy is Instinct's online learning platform designed to help veterinary teams learn how to use Instinct effectively. It provides on-demand training courses for every role in the practice, including administrators, veterinarians, technicians, and front desk staff.

Identify the following team members before launch:

Your primary superuser, who coordinates the transition and ensures staff is prepared.

Typically, a Medical Director or Lead Veterinarian who oversees medical workflows and documentation during the transition.

Schedule experienced team members across all shifts to help answer questions and support coworkers.

Designate users who will manage system configuration and attend advanced administrative training.

Before go-live:

If you work with an outside IT company, complete installation and testing at least two weeks before go-live.

Complete these final preparations:

Your day begins with a kickoff meeting in your dedicated Zoom room.

During the day, our team will help you:

If you're transitioning hospitalized patients, we'll work with your leadership team to develop a safe, organized plan that minimizes disruption and reduces the risk of duplicate treatment documentation.

Our partnership doesn't end after launch. Following go-live, we can provide:

Many practices also establish an internal workflow committee to review feedback, improve processes, and continue optimizing their Instinct use over the first several months.

Go-live is only the beginning.

Whether you have questions next week or next year, our team is here to help. As Instinct continues to evolve with new features and improvements, we'll continue partnering with you to ensure your practice gets the most from the platform.

Welcome to Instinct—we're excited to be part of your journey!