In Instinct Treatment Plan (ITP), a superuser is a practice team member who receives advanced training before go-live and serves as the primary resource for colleagues during and after implementation. This article covers what the superuser role involves, how many a practice needs, and what to know before go-live.
What a superuser does
Superusers get familiar with ITP before the rest of the practice and complete additional training ahead of go-live. During implementation, superusers lead their teams through the transition, answer workflow questions, and serve as liaisons between the practice and the Instinct team.
After go-live, superusers continue to support staff, train new team members, and help the practice adapt workflows over time.
Note: Superusers are different from admin users. Admin users handle the technical setup of ITP—editing products and groups, managing team member accounts, and maintaining practice configuration. A superuser can also be an admin user, but the roles are separate.
How many superusers a practice needs
Instinct recommends at least one superuser per shift or per service during go-live, especially for evening and overnight shifts. Coverage across all shifts ensures that every team member has someone available to answer questions in real time.
Superuser responsibilities during go-live
During and after go-live, superusers are expected to:
Champion the transition and keep the team's energy positive.
Help the team transition hospitalized patients from current treatment sheets into ITP. Encourage staff to enter information themselves, as hands-on entry is the fastest way to learn.
Stay available throughout each shift to answer questions.
Communicate workflow challenges and questions to the Instinct team.
Continue leading the team and answering questions after go-live.
Train new staff members as they join.
Start an Instinct Committee at your practice and meet weekly or biweekly after go-live to address and document workflow changes.
Pre-training checklist for superusers
Before go-live, superusers should be comfortable with the following areas of ITP:
How ITP connects to your practice management software, and how patients are checked in (Connected vs. Manual)
Using Filters and assigning Doctor, Ward, and Service to all patients
Using the Ready to Go and Ready to Admit icons, and how they will work best for your practice
Triage Tags and the different ways to use them effectively in your practice
Moving patients from board to board and knowing when
How the exam and Hospitalization drop-downs work and their charging frequency
Using OP/IP Product Groups and specialty services
Using Bulk Edit and bulk discontinue
Ordering medications using the drug calculator and Plumb's integration
Ordering and updating IV fluids, CRIs, and IVF Additive orders
How to edit completed treatments
How to mark a treatment as Not Complete and reschedule it
Using the Assign to Me icon
What invoice icons mean
How special fees and timed fees work with Automatic Charges
How charges work for unconnected vs. connected practices
How charges reach the ITP invoice
Frequently asked questions
What's the difference between a superuser and an admin user?
Superusers are practice leaders who know ITP well and help their team learn it. Admin users handle the technical setup—editing products and groups, managing staff accounts, and maintaining practice configuration. One person can be both.
Do I need admin access to be a superuser?
No. Admin access is a separate permission granted to specific staff members. Being a superuser is a training-based role, not a software permission level.
Still need help?
Contact the Instinct support team via live chat or email at [email protected].