In Instinct EMR, the Prescription Dashboard gives staff a centralized view of all digital and external prescriptions—including Written Rx's and Mixlab Rx's. This article covers how to access the dashboard, filter and sort results, and understand prescription status definitions.
Access the Prescription Dashboard
Select the Rx vial icon on the left-hand navigation bar.
Sort and filter prescriptions
Filters and sort preferences are saved indefinitely; they persist even if you navigate away or log out of Instinct.
Sort by: patient name, product name, prescribed date, or provider name.
To sort by a specific column, hover over the column heading and select the arrow to sort in a specific direction.
Filter by: status, provider, or location (multi-location practices only).
Filter options are located in the top right corner of the Prescriptions dashboard. After toggling a filter on, click on it to view the available list to filter from.
Row actions
Select the patient's name to navigate to the patient's chart
Select the prescription name to open the prescription panel
Select the Open Prescription in Side Pane icon to open the panel alongside the dashboard
Prescription status definitions
To Approve: draft awaiting clinician approval
Approved: approved and sent to Mixlab
At Pharmacy: received by Mixlab
Filled: filled and awaiting shipping or en route to the pet owner
Refilled: prescription has been refilled
Dispensed: delivered to the pet owner
Written: prescribed digitally
Cancelled: prescription has been canceled
Discontinued: discontinued for the patient
Voided: prescription has been voided
Refill Declined: client declined to fill available refills
Problem Solved: previously reported issue resolved by Mixlab
Error: error on the Instinct side; contact [email protected]
On Hold: Mixlab is waiting for the client to pay
Out of Stock: medication is out of stock at Mixlab
Problem Reported: issue requiring communication between the prescribing doctor and Mixlab
Still need help?
Contact support via live chat or email [email protected].