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How to Share the Pet Owner Portal with Clients

In Instinct EMR, the Pet Owner Portal is accessed by pet owners through a unique URL your practice shares with them. This article covers the different ways to share the portal link.

Written by Meridythe Lanoue

Ways to share your portal link

Your practice portal URL ([practice-name].portal.instinctvet.app) can be shared in several ways:

  • Discharge instructions, snippets, or comm logs — copy the URL from Admin → Pet Owner Portal → Settings using the copy icon and paste it into any client-facing message.

  • Automations — add the portal URL to automated messages triggered by appointments or visits.

  • Email signature — include the link in staff email signatures so it appears on every outbound message.

  • Website — add a "Client Portal" link to your practice website.

  • Waiting room or exam room signage — display the URL on a sign at the front desk, in exam rooms, or in the waiting area. Instinct provides sample Canva templates you can copy, customize, and brand.


Frequently asked questions

Can I embed the portal link in automated reminder messages?

Yes. Copy the URL from Admin → Pet Owner Portal → Settings and paste it into any automation that sends client-facing messages.


Still need help?

Contact support via live chat or email [email protected].

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