Instinct

Pet Owner Portal: Overview and Pet Owner Access

This article walks Practice Managers and Administrators through a three-week plan for rolling out the Pet Owner Portal to clients. Each week has a clear goal and a checklist of…

Launch the Pet Owner Portal at Your Practice

In Instinct EMR, the Pet Owner Portal is accessed by pet owners through a unique URL your practice shares with them. This article covers the different ways to share the…

How to Share the Pet Owner Portal with Clients

Enable and Configure Direct Booking in the Pet Owner Portal

Medical Records in the Pet Owner Portal

Prescriptions in the Pet Owner Portal

In Instinct EMR, the Pet Owner Portal provides a central place to view their pet's details, contact information, and practice details. This article covers the Settings page and the Clinic…

Pet Owner Portal: Account Settings and Clinic Information

This article answers common questions about the Instinct EMR Pet Owner Portal—what it is, how it works, and how practices set it up.

Pet Owner Portal: Frequently Asked Questions

This article provides ready-to-use copy for Practice Managers and staff to add the Pet Owner Portal to email signatures, appointment reminder templates, post-visit discharge messages, and lab results notifications.

Add the Pet Owner Portal to Staff Email Communications

This article provides Practice Managers with a ready-to-use copy for adding the Pet Owner Portal to their practice website—including a homepage banner, a navigation menu entry, and a footer link.

Add the Pet Owner Portal to Your Practice Website

This article helps Practice Managers set up in-clinic signage to inform clients about the Pet Owner Portal. Instinct provides Canva templates you can customize with your practice's portal URL and…

Set Up Physical Signage to Promote the Pet Owner Portal

Promote the Pet Owner Portal to Clients

Meridythe Lanoue

Melissa Duarte

Turn on the portal and configure direct booking.

Pet Owner Portal

The Pet Owner Portal uses a link sent to your email to log in—there's no password to create or remember. This article walks you through how to log in for…

Log In to the Pet Owner Portal

The Pet Owner Portal is a secure, web-based tool that gives you 24/7 access to your pet's medical information directly from your phone, tablet, or computer—no app download required.

Access Your Pet's Medical Records Online

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