In Instinct EMR, the Pet Owner Portal gives pet owners a view of their pet's dispensed medications, including refill information and prescription history. This article explains what pet owners can see in the Prescriptions tab and how to filter and view prescription details.
View prescriptions by status
Pet owners access the Prescriptions tab from the portal navigation bar. They can filter prescriptions using the left-hand panel:
All: both active and inactive prescriptions
Active Prescriptions: current medications that have been dispensed. Does not include written prescriptions.
Inactive Prescriptions: expired and discontinued medications
View prescription details
To see the full details of a prescription, select View Details on any prescription in the list. A detail panel opens on the left side of the screen, showing:
Medication name and Rx number
Issued by (the veterinarian who prescribed the medication, the practice name, and address)
Prescribed (the date the medication was prescribed)
Expiration date
Quantity
Directions
Refills remaining
Frequently asked questions
Why don't written prescriptions appear in the portal?
The Prescriptions tab only shows dispensed medications—prescriptions that were filled at the practice. Written prescriptions sent to an external pharmacy are not included.
Can pet owners request refills through the portal?
No. The Prescriptions tab is view-only. Pet owners will need to contact the practice directly to request a refill.
Can pet owners filter prescriptions by pet?
Yes. Pet owners can use the Pets filter on the left-hand side of the Prescriptions page to view prescriptions for a specific pet or across all pets on their account.
Still need help?
Contact support via live chat or email [email protected].