What you can do in the Pet Owner Portal
Once you're logged in, you can view and download the following for each of your pets:
Medical records and visit summaries
Lab results
Vaccination history and certificates
Past and upcoming appointments
Active prescriptions and medication history
Medical documents shared by your veterinary team
Upload pet pictures
View account information
You can also confirm upcoming appointments with one click directly from the portal.
Why pet owners use the portal
The portal is available any time, including after hours. Common reasons clients access the portal include:
Traveling with your pet — Vaccination proof is available instantly.
Boarding or grooming — Download and share records on the spot.
Filing a pet insurance claim — Access documentation 24/7.
After-hours medication questions — Review your pet's prescription history without waiting to call.
Frequently asked questions
Do I need a password to log in?
The Pet Owner Portal uses a link sent to your email to log in—no password needed. See Log In to the Pet Owner Portal for step-by-step instructions.
Can multiple family members access the same pet's records?
Yes. If all family members are listed under the same account, they can each log in and view the pets on that account.
What if I don't have an email address on file with my practice?
Contact your veterinary practice and ask them to add your email address to your account. Once it's added, you'll be able to log in using the link sent to your email.
Is my information secure?
Yes. The portal is a secure, web-based tool. Access requires a link sent to your verified email address.
Still need help?
Contact your veterinary practice directly for additional assistance.