View available DYMO printers
Go to Admin → Practice → DYMO Printers to see all DYMO printers currently available through the DYMO Web Connect service.
This list is device-specific—it will only look the same on two different computers if the printers are set up identically on both. The DYMO Web Connect service must be running on a computer for its printers to appear in this list. If the service stops running, its printers are removed from the Admin screen.
Print a prescription or patient label
If only one DYMO printer is available, click the print button—Instinct sends the label to it automatically. Hover over the print button to see the printer name in a tooltip.
If multiple printers are available, click the main body of the print button to send the label to the last DYMO printer used for that label type (Rx or patient label), or use the drop-down to choose a different printer.
Look for a toast notification in the bottom-left corner of your screen to confirm that the label printed successfully.
Note: If no DYMO printers are available, print buttons will be disabled. Buttons that print as a side effect, such as Prescribe, will still work but will show an error message afterward. The Admin screen and label features will display a message directing you to the DYMO setup and troubleshooting article. |
Print a single label as a PDF
If you'd rather not print to a DYMO printer, you can export a label as a PDF and send it to any printer of your choice.
Open the prescription or patient label you want to print.
Select View Single Rx (PDF) for a prescription label, or use the 3-dot menu to print a single PDF patient label.
Still need help?
Contact support via live chat or email [email protected].