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Troubleshoot DYMO Web Connect Printer Issues

If your DYMO label printer isn't showing up in Instinct EMR or isn't printing correctly, work through these troubleshooting steps.

Written by Polaris ⭐

Printer not showing up or not printing

  1. Restart your computer. This restarts the DYMO services and resolves most issues.

  2. Unplug the DYMO printer and plug it back in to resolve connectivity issues.

  3. Go to your computer's printer or device settings and confirm the DYMO printer is visible, shared over the network, and shows a status of idle.

  4. If the printer still doesn't appear in your computer's printer list, escalate the issue to your IT team.

Resolve driver and web service issues

  1. Confirm the DYMO Connect Web Service is running on every computer that prints from Instinct. On Windows, it must run with User permissions, not Administrator—hover over the thumbnail icon to check. If it's running as Administrator, quit and reopen DYMO Connect Web Service, or restart your workstation.

    Mac location

    Windows location

  2. On Windows, open Task Manager and search for DYMO.WebApi.Win.Host to confirm your computer is connected to a DYMO printer. If it doesn't appear, reinstall the DYMO driver.

  3. If you see an SSL error after clicking Diagnose in DYMO Connect, uninstall and reinstall DYMO Connect.

Ensure you are using a compatible version of DYMO Connect:

  • Windows: Version 1.3

  • Mac: Version 8.7

  • If an incompatible version (e.g., v1.4) is installed, uninstall it and reinstall the correct version using the DYMO compatibility chart.

  • To check the installed version:

    • Windows: Open DYMO software > Help > About DYMO Connect.

    • Mac: Open DYMO software > DYMO Label > About DYMO Label Software.

Note: On Windows, if you use a Custom install, make sure both DYMO Connect and DYMO Connect Web Service are selected. Labels will not print without them.

Instinct no longer supports DYMO Connect version 1.4 due to compatibility issues. Ensure you install version 1.3 for Windows or version 8.7 for Mac.

Fix labels printing incorrectly

  1. If your printer produces blank labels or labels that don't align correctly, press the feed button on the front of the printer.

  2. If the labels advance more than one label, or don't advance a full label, confirm the labels are loaded correctly and that you're using genuine DYMO labels.

Verify that the label size settings in both the DYMO software and Instinct match the physical label stock.

Fix a removed printer that still shows in Instinct EMR

If you've removed a printer from your computer but it still displays in Instinct, delete it from your computer's printer list first. If it's still showing in Instinct afterward, contact support for help removing it.

Still need help?

Contact support via live chat or email [email protected].

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