To mark a treatment as Not Completed, click the NC button located to the right of the Complete button.
When marking a treatment as Not Completed, you have two options:
If you “skip” the treatment, then it will automatically become due at the next scheduled hour.
Your other option is to “skip and reschedule”, in which case you will be able to choose the next hour that it is due. This is helpful if a patient is currently in surgery or if you’d like to reassess the need for a PRN medication (think pain or anxiety meds). Just know that a “note” will always be required when a treatment is marked as not completed.
If your Treatment Sheet uses Custom Times (e.g., 7a/7p), rescheduling may appear to “remove” the treatment. This happens because the system skips the upcoming cycle and resumes at the next scheduled time. To avoid confusion, ensure you understand how Custom Times behave during rescheduling.
Once a treatment is skipped, an “NC” will be shown on the treatment sheet indicating that a treatment was due at this hour but not completed. If a treatment is rescheduled, all future orders will shift to maintain the correct frequency. You can also hover over the “NC” box to view the required note. Additionally, double-check that the treatment is not accidentally set to a future date. Scroll through the treatment time view to confirm its placement.
Skipped or Rescheduled Treatments
When a treatment is skipped, an NC appears on the treatment sheet, indicating that the treatment was due but not completed.
If a treatment is rescheduled, all future occurrences automatically adjust to maintain the correct frequency.
Hover over the NC box to view the note explaining why the treatment was not completed.
If a treatment was mistakenly marked as completed, you can correct it by navigating to the Order History via the 3-dot menu, editing the entry, and changing the status to "Not Completed". Be sure to add a note explaining the correction.
Important: Never “Complete” a treatment that was not performed. Completing an order may generate a charge on the invoice, and the medical record will record this as being “Completed” when it actually wasn’t.