If you added an rHosp in error, you can delete their profile using the 3-dot menu in the top right of their profile page.
Note: Deleting an rHosp profile is permanent and cannot be reversed. The rHosp’s email address will no longer allow them to sign in to the Shareville Portal or receive check in/out notifications.
Merging duplicate rHosps
You also have the ability to merge any duplicate rHosps. To merge duplicate rHosps:
Navigate to the Business Office tab.
Select the duplicate rHosps you want to merge.
Use the 'merge practices' feature to consolidate them into a single entry. Ensure the correct email and contact details are retained.
Merging an rHosp profile is permanent and cannot be reversed. The rHosp’s email address will no longer allow them to sign in to the Shareville Portal or receive check in/out notifications. The merged practice's login credentials will be used for Shareville access going forward.
Exporting Referral Data
To generate a list of all referring hospitals, follow these steps:
Open the Analytics section or navigate directly to the Referrals Overview page.
Click on the three-dot menu (more options).
Select Export as CSV.
Open the exported CSV file in a spreadsheet tool to review and filter the data as needed. This method provides a consolidated list of referring hospitals, which can be further analyzed or shared.
Troubleshooting Referral Summaries
Duplicate entries in referral summary exports often occur due to specific report configurations. To resolve this issue:
Go to the Summary tab in the Referrals Overview.
Select the Revenue by RHOSP view instead of the combined RVET + RHOSP view. This ensures the report lists hospitals only once.
If duplicates persist, set a fixed date range (e.g., start and end dates for a specific month) instead of using the default "previous 30 days" range.
Re-export the data and review the results. These steps help eliminate duplicate entries and provide a cleaner, more accurate summary.
