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What to do during an internet or power outage

Keep your practice running when the internet or power goes down. Covers backup connection options, printing treatment sheets to paper, and how to reach Instinct support.

Written by Brian Stone

First, don’t panic! Outages can happen, which is why we strongly recommend preparing for them in advance.

Internet Outage

  • Instinct can work on a 4G network in a pinch so if your WiFi goes down, use your smartphone or wireless hotspot to connect to the internet. We also recommend having a designated wireless hotspot available to connect to the internet during these times.

  • You can always print treatment sheets and temporarily use paper treatment sheets until the internet is back up.

  • Have a set plan or SOP in place that staff can reference if/when this happens (think ‘Open drawer in case of internet/power outage’).

  • Assign a main contact that your team can go to if issues arise (even on overnights and weekends). This person can also access treatment sheets from home for staff if needed.

Power Outage

  • Have a backup generator to power your hospital or important outlets (think surgery room, oxygen cages, etc.).

  • Have at least 1 charged laptop available or a power bank that is constantly plugged in to the wall and turns on whenever the power goes out.

  • Instinct can work on a 4G network in a pinch so if you’re power is out, use your smartphone or wireless hotspot to connect to the internet. We also recommend having a designated wireless hotspot available to connect to the internet during these times.

  • You can always print treatment sheets and temporarily use paper treatment sheets until the power is back on.

How to print a treatment sheet

Print a treatment sheet before or during an outage so your team can keep working on paper.

Step:

  1. Open the patient’s chart and select the Tx Sheet tab.

  2. In the top right of the toolbar, click the caret next to Print.

  3. Select the PDF that fits your situation.

    1. Summary PDF: Pertinent nurse notes only. Best for sharing with a referring hospital.

    2. Detailed PDF: All ordered treatments. The most complete record of care and the right document for legal proceedings.

    3. Future PDF: A clean day of scheduled treatments. Use it as a paper template during an outage, or share it with a referring vet continuing your plan.

Tip: During an outage, Future PDF is usually the one you want. It gives your team a blank schedule to write on.

Contact Instinct

  1. Chat: Live 24/7 chat with quick response times.

  2. Email: [email protected] – For less urgent communications or requests.

  3. Phone: 866.267.1818 – Call us if you are unable to use Support Chat, and we’ll call you back.

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