Check your minimum internet speed
Test your internet speed at each device or practice area using www.fast.com. Aim for the following minimums:
Small practice: at least 10 Mbps download/upload
Large practice: at least 30 Mbps download/upload
If you experience internet speed or stability issues, contact your IT professional. Instinct is not able to troubleshoot local network infrastructure.
Set up a backup internet plan
Instinct strongly recommends creating a backup internet plan at the practice level in case your primary connection goes down. Work with your IT professional to evaluate these options:
Cellular hotspots
Cellular-enabled laptops
Dedicated routers with cellular redundancy (automatic switching), which are typically easy and inexpensive to set up
Tip: During an outage, Instinct automatically alerts you that connectivity is lost and reconnects when it's available again. Instinct also provides brief in-app instructions for using a mobile phone as a hotspot in a pinch.
Frequently asked questions
Does Instinct require an on-premise server?
No. Instinct is a cloud-based application and does not require an on-premise server.
What happens if my practice loses its internet connection?
Instinct automatically alerts you when connectivity is lost and reconnects automatically once your connection is restored.
Still need help?
Contact Instinct support via live chat or email [email protected].