Before you begin
You must have the admin_integrations permission added to your Role to access the Integrations section of Admin.
Contact IDEXX to obtain your practice’s Location Token, Username, and Password before starting.
How to enter your IDEXX Web PACS credentials (Video below)
Navigate to the Admin area of Instinct.
Under the Practice section, select Integrations.
Navigate to Admin → Practice → Integrations to find the IDEXX Web PACS integration
Find IDEXX Web PACS in the integration list and click Add Credentials.
In the window that opens, enter the Location Token, Username, and Password provided by IDEXX.
Click Save.
Select Activate on the Integrations page.
Note: The API URL and Image URL are pre-filled with default values. You can view them under the Advanced drop-down if needed, but most practices do not need to change these. |
How to map products in Admin → Inventory (Video below)
Mapping a product ensures the correct diagnostic request is generated and that results are returned to Instinct. You can map any product in Admin to IDEXX Web PACS.
Navigate to Admin → Inventory → Products.
Search for the product you want to map.
Click the product name to open the product setup window.
Under Integrations, select IDEXX Web PACS from the Integration Source drop-down.
Select the appropriate imaging modality from the Integration Product drop-down (X-ray, CT, etc.)
Click Save.
To unmap a product, click the X to the right of the mapped integration entry in the product setup window, then click Save.
How to map products in Admin → Integrations (Video below)
To open the mapping screen:
Go to Admin → Practice → Integrations.
Find IDEXX Web PACS and click Manage Services.
You'll see a list of services filtered by status. Use the Enabled tab to focus on active services.
To add a product mapping:
On the service you want to configure (e.g., Digital Radiography), click + Add.
In the Add Product Mapping window, type a keyword to search your product list (e.g., "radiograph").
Select the product you want to map.
If the product is already mapped to another service, you'll see a Replace Existing Product Mapping? confirmation. Review which service it's currently mapped to, then click Replace mapping to confirm—or Cancel to go back.
To remove a product mapping:
On the service card, hover over a mapped product to reveal the X (Remove) button.
Click X, then confirm Remove in the pop-up window.
Tip: Once a product is mapped, a diagnostics icon will appear next to it on the Treatment Order form and Treatment Sheet, confirming the mapping is active.
Mapping can also be confirmed via Admin → Practice → Integrations → IDEXX Web PACS → Manage Services
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Frequently asked questions
Who do I contact to get my IDEXX Web PACS credentials?
Contact IDEXX directly. Contact details can be found on their site. They will provide your practice’s Location Token, Username, and Password.
Can I set this up for multiple practice locations?
Yes. Multi-location is supported within both Instinct and IDEXX Web PACS. Repeat the credential setup for each location as needed.
Why isn't the diagnostics icon showing on the Treatment Order form?
The product may not yet be mapped to the IDEXX Web PACS integration. An admin must map the product in Admin → Inventory → Products or via Admin → Practice → Integrations → IDEXX Web PACS → Manage Services before the icon will appear.
Entering IDEXX Web PACS Credentials in Admin
Mapping via Admin → Inventory
Mapping via Admin → Integrations
Still need help?
Contact support via live chat or email [email protected]