Instinct support chat allows users to create tickets at their convenience! Easily submit and check the status of your tickets 24 hours a day in the Instinct 💬 Support Chat! These tickets get routed through a dedicated team and your turnaround time can be a lot faster than submitting to us via email.
Create a ticket
Open up a new message in support chat (hand icon in the lower left corner of the navy sidebar):
Select the "Submit Request" option:
Once you select the "Submit a Request" option, you can navigate by selecting the appropriate category for your ticket request type:
There is a slight delay between each prompt, so don't be too speedy! 😁
Make sure to select "Create Ticket" once you've chosen your ticket type!
For Vitals Request, feel free to submit multiple Vitals in a single ticket.
To check the status or view a list of your submitted tickets, all you need to do is click
on Tickets 🎫 located at the bottom of the Chat window.
Types of tickets available
New Ax Mode Procedure (requires an admin to submit)
New Master Problem List Addition (requires an admin to submit)
New Feature Idea
Asteris Product Mapping
Lab Product Mapping
New Vital (requires an admin to submit)
"Who Did What" (requires an admin to submit).
Types of "Who did what" options are listed below:
Who checked in/out or created a visit
Who modified a visit
Who created or uploaded a chart document
Who created a referring vet
Who changed a user's role or permissions
Who generated an analytic report
Update Existing Products or Users (requires an admin to submit)
Examples:
Controlled Drug Flagging
Linking products to Plumb's
Alias charges
Adding a whiteboard user
Data Export (requires an admin to submit)
Company/Hospital Updates (requires an admin to submit)
Research/Report Request (requires an admin to submit)
Analytics Email Distribution List (requires an admin to submit)