🐕Visit & Patient/Account Sync
Patients checked into Instinct will automatically get activated in MyCubex, allowing them to be searchable at the cabinet. Conversely, when they are checked out of Instinct, they will become inactivated in MyCubex and removed from the active patients at the cabinet. Updates to Patient and Account information in Instinct during a visit will sync with Cubex.
There are multiple places a patient can be checked in or out from in Instinct, but a good rule of thumb is the 3-dot menu next to their name (from any screen) will offer Check In or Out depending on the current status:
📔 Learn more methods of how to check a patient in or out of Instinct by checking out the following Carville guides: Business Office, Rapid Registration, Patient Lookup, Appointment Calendar, and Status Board.
The following information will be sent to MyCubex if available in Instinct:
Patient Information
Patient ID
Patient Name
Patient DOB
Patient Species
Patient Breed
Patient Gender
Account Information
Account ID
Account First/Last Name
Account Address
Account Phone Number
Account Email
Account Date of Birth
🚨 Important Things to Know
It takes approximately 30 seconds for patients to appear at the cabinet but may take up to 1 minute, depending on patient volume/internet speed.
Patients checked in to the OTW board will also have their details sent to MyCubex.
Changes to patient or account information in Instinct will be updated in MyCubex.
Transferring a patient to a new account or merging two accounts together in Instinct will update the patient and account information in MyCubex.
Merging two patients in Instinct will not update MyCubex and the patient that was merged will remain as ‘Active’ in MyCubex. Users will need to manually change this patient to ‘Inactive’ in MyCubex.