Instinct

The fastest way to get help from the Instinct support team is through the in-app support chat in Instinct EMR or Instinct ITP. You can submit tickets, check their status,…

How to Submit a Support Request or Ticket

Learn how to easily update the patient to deceased in Instinct!

How do I mark a patient as deceased?

How do I update patient/client info if the patient changes ownership during a visit?

Patient changed owners mid-visit, how do I document this in Instinct?

Learn how easily product edits synch for ITP Connected hospitals!

Do product prices automatically update when edited in our Practice Management System?

Why isn't the Status Board showing all patients?  Filters are often the culprit of hiding patients!

Status Board isn't showing all patients (clear filters)

If your hospital has more than one location, you can set your default location on the Instinct lock screen.

How do I switch hospital locations?

How do I see my treatment sheet in a full 24-hour view?

24 Hour Treatment View

What Changed in Instinct’s Updated Interface?

Find answers to frequently asked questions

Pick the Brain

Instinct Academy

Careville

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

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