In Instinct EMR, the IDEXX VetConnect PLUS integration connects your practice's diagnostic orders to IDEXX In-House and Reference Lab services, allowing results to automatically flow back into the patient's chart. Setup has three parts: add your credentials, activate the integration, and map your products.
Before you begin
You must have the admin_integrations permission added to your User Role to manage IDEXX VetConnect PLUS credentials in Admin → Practice → Integrations.
You will need a VetConnect PLUS username and password provided by IDEXX. Instinct cannot create these for you. Contact IDEXX if you do not have credentials yet.
Employee account types must be set to Staff or Doctor in order for IDEXX discounts to populate correctly on requisition forms. The appropriate discount is then automatically applied.
If setting up a new IVLS device, coordinate with your IDEXX representative to link the serial number to your VetConnect account before beginning setup in Instinct.
Add and activate your IDEXX VetConnect PLUS credentials
Go to Admin → Practice → Integrations → IDEXX VetConnect PLUS.
Click Add Credentials.
Enter the VetConnect PLUS username and password provided by IDEXX.
Click Save. Instinct EMR validates your credentials before saving. A green Configuration saved message displays when the credentials are valid. If the credentials are invalid, an error displays and nothing is saved. Re-enter your username and password and try again.
Click Activate to begin ordering mapped IDEXX VetConnect PLUS products.
If adding a new IVLS device, enter the serial number under 'IVLS Device #1' in Admin → Practice → Integrations. Then deactivate the integration, wait a few seconds, and reactivate it to prompt Instinct to detect the associated serial number(s).
Note: If your practice has multiple locations, each location connected to its own VetConnect PLUS account needs its own credentials. |
Request lab mapping
Product mapping links the lab tests you order in Instinct EMR to their matching IDEXX products. Orders cannot be sent until a product is mapped, even when your credentials are active. Instinct must map products on the back end; this is not a self-serve option for the IDEXX VetConnect integration.
To request mapping in Instinct EMR, go to Help → Support chat → Submit a Ticket → EMR Integrations → Lab Product Mapping. Have the product PIMS ID(s) and the matching IDEXX reference lab codes or In-House test names ready. You can also create combined tests (e.g., 'Young Wellness Profile + Urinalysis Add-on') and map them to IDEXX. Contact the Instinct team for assistance with creating and mapping such panels.
Note: Unlike credentials, product mapping is shared across locations. Map each product once, and it applies to every location. |
How IDEXX VetConnect PLUS orders work after setup
When a mapped IDEXX product is completed on a Treatment Sheet, Instinct EMR automatically creates a Visit Document with a status of To Submit. Open and review the document, then click Order.
In-House requests: Open the Visit Document and select the ordering Veterinarian, then click Order. This will send the request to your IDEXX Vet Lab Station (IVLS).
Reference Lab requests: Open the Visit Document and select the ordering Veterinarian, plus any lab-specific details (example: for a Urinalysis, you will need to choose the Collection Method), then click Order. A requisition form will generate and can be printed to include with the lab sample submission.
Both request types are then updated to Pending. When results are available, the status updates to Complete. View results by clicking View Results either in the Order History on the Tx sheet, the attached results in the Visit Document, or the Diagnostics Dashboard.
Tip: See General Overview of the Diagnostics Dashboard to view all diagnostics for your practice in a single view. For the next steps, see Completing IDEXX VetConnect PLUS Treatments and View IDEXX Laboratory Results. |
Frequently asked questions
Why do I see an error when I save my credentials?
Instinct EMR validates credentials when you save them. Your username or password is likely incorrect. Verify your IDEXX VetConnect PLUS sign-in details and try again. If the error persists, contact IDEXX.
Why won't orders go through after I added credentials?
Products must be mapped before orders can be processed. See "Request lab mapping" above.
Why is there no IDEXX order button on my Treatment Sheet?
The product on the Treatment Sheet is likely not mapped, or the integration has not been activated. Confirm the integration is active in Admin → Practice → Integrations → IDEXX VetConnect PLUS, then confirm the product is mapped in Admin → Inventory → Products → Search for the product, then check its Integration settings.
How do I update my credentials?
Go to Admin → Practice → Integrations → IDEXX VetConnect PLUS, enter the new username and password, and click Save. If the integration is not working after adding new hardware, deactivate and reactivate it in Instinct Admin. Note that it may take up to 24 hours for the connection to stabilize.
Still need help?
Contact support via live chat or email [email protected].