Instinct EMR partners with Zoetis to offer a Point-of-Care (POC) diagnostic integration via FUSE and Hub devices, letting your practice run in-house lab tests and receive results directly in Instinct EMR. This article covers how to set up and activate the Zoetis POC integration. Zoetis POC uses the same product mapping, order submission, result sharing, and void workflow as Zoetis Reference Lab (see the linked articles below for those steps).
Before you begin
You must have the admin_integrations permission assigned to your role to manage Zoetis credentials. An administrator can add this permission in Admin → Staff → Manage User Roles.
Contact your Zoetis Field Force Representative to schedule on-site onboarding for your FUSE or Hub device.
Generate your Zoetis POC credentials using the Vetscan onboarding tool after your device is onboarded.
Enable the Zoetis POC integration page
If Instinct EMR is already aware of your Zoetis POC integration, the Integrations page will be enabled automatically. If you do not see Integrations under Admin → Practice, contact Instinct Support via the in-app chat or email [email protected] to have it enabled.
Add and activate your Zoetis POC credentials
Navigate to Admin → Practice → Integrations.
Locate Zoetis POC and click Add Credentials.
Enter the credentials generated via the Vetscan onboarding tool.
Click Save.
Navigate back to the main Integrations page and click Activate next to Zoetis POC.
Note: The Clinic ID entered in Instinct EMR must match the Clinic ID used in the Vetscan onboarding tool. |
Enable services and map products
Once the integration is activated, you must enable services to map your products so Zoetis POC orders generate correctly, then schedule and complete Zoetis POC treatments like any other treatment.
To enable Zoetis services, see Enable Zoetis Services.
To map products for Zoetis POC, see Map Zoetis Products.
Frequently asked questions
Where do I get my Zoetis POC credentials?
Your Zoetis Field Force Representative will help onboard your FUSE or Hub device onsite. Once onboarding is complete, generate your credentials using the Vetscan onboarding tool.
Why doesn't the Zoetis POC VSpro PT/aPTT Combination Test return results to Instinct EMR?
This test is unidirectional and it is expected behavior for results not to automatically return to Instinct EMR. Manually enter PT/aPTT values into a chart document in Instinct EMR to record them.
A Zoetis POC product doesn't show the diagnostic icon when ordering. Why not?
This means the product has not been mapped to the Zoetis integration. See Map Zoetis Products for step-by-step instructions.
Still need help?
Contact Instinct Support via the in-app chat or email [email protected].