Void a Zoetis lab request
Once a lab request has been submitted, you can void it from the three-dot menu on the treatment line or from within the chart side panel.
Note: For Zoetis Reference Labs, voiding the request in Instinct does not automatically cancel the requisition at Zoetis. You must also contact Zoetis directly to cancel the requisition.
Troubleshooting common issues
Lab request fails to submit
This is most often caused by one of two things:
The ordering provider is not mapped to Zoetis Salesforce. To resolve this:
Contact your administrator to add the provider to Zoetis Salesforce and map them in the Zoetis integration in Instinct.
Discontinue the original order.
Once the provider is mapped, reorder and complete the Zoetis treatment to generate the requisition form.
A One-Off treatment was completed with no visit provider selected. To resolve this:
Select a Visit Provider on the patient's treatment sheet.
Reorder and complete the Zoetis treatment to obtain the requisition form.
The Zoetis product does not show the diagnostic icon when ordering
This means the product has not been mapped to the Zoetis Integration. Navigate to Admin → Practice → Integrations and select Manage Services for Zoetis. Click on +Add and select the appropriate test. See Map Zoetis Products for step-by-step instructions.
Still need help?
Contact Instinct Support via the in-app chat or email [email protected].