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‘Instinct needs to authenticate your practice’ message

For security purposes, every computer needs Instinct to be authorized prior to first use.

Written by Meridythe Lanoue

To authorize:

  1. Press “Start Auto Login” (sometimes this will say “Retry Auto Login”).

  2. Wait 2 minutes. You should then be given the option to log in using your PIN.

  3. If you only have a “Login” or “Cancel” button, press “Cancel” first and then “Start Auto Log In”.

If Auto Log In does not work

Please try the following troubleshooting steps before reaching out to support:

  • Reinstall the App: If the Instinct app isn’t loading or allowing you to log in, uninstall the app from your device and reinstall it from your app store. After reinstalling, open the app and sign in again to check if the issue is resolved.

  • Use Updated Installers: If your Instinct installation completes but you can’t log in, ensure you are using the correct and most up-to-date installer for your device. For example:

    • Mac (Intel, pre-2020)

    • Mac (Apple silicon, post-2020)

    • Windows EXE

    • Windows MSI (Machine or User). After reinstalling with the appropriate installer, follow the standard installation guide to complete the setup. Using an outdated installer can lead to login or token issues. If these steps do not resolve the issue, please reach out to your IT professional or our support team at [email protected] for further assistance.

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