Please make sure the signalment for this patient is completely filled out (Age, Birth Date, Gender, Species, Breed). This can be edited by clicking Admin (calendar icon within left sidebar) and selecting the patient name under ‘Patient Registration’. If any signalment information is missing, the label will not print.
If your label printer prints one or more blank labels before / after / in between correctly printed labels, or the labels to not align correctly (printing starts or stops in the middle of a label), press the feed button on the front of your printer. If it advances more than one label, or it does not advance a full label, then it is most likely caused by a label issue. In this case, please confirm that the labels have been loaded correctly and that you are also using genuine DYMO labels.
Ensure your label printer is routinely cleaned per printer instructions, and that the internal ‘slider’ is situated correctly so multiple labels aren’t printing back to back. The below picture is an example of the slider on a DYMO brand printer:
If labels are still misaligned, please recalibrate your printer to make sure it is aligning the labels properly. Also ensure the correct label paper size is selected when printing (the label dimensions are displayed along the top of the label).
Auto Calibrating a Zebra Printer:
Open printer
Move arrow to align with mark or gap on labels. The arrow needs to be aligned to the middle of the gap furthest to the left.
Hold down Pause and Cancel buttons for 5 seconds
Printer will spit out 2-3 labels while it calibrates.
Printer is calibrated.