Before you begin
Note: Any person with at least 25% ownership in the company must provide their personal information during the KYC application, including a Social Security number, residential address, date of birth, and driver's license number. |
Complete your KYC application
KYC—also known as Know Your Business (KYB)—is an industry compliance requirement. Payment networks require this screening to prevent fraud and money laundering.
Open the invitation email from Instinct Payments and click the link to begin your application. The invitation link expires after 14 days. If your link has expired, email [email protected] to request a new one.
Create a password, then verify your email address.
Secure your account using your preferred authenticator app.
Agree to the terms and conditions to start the application.
Our average hospitals enter $250,000 and above for the Estimated Monthly Volume and $500-$999 for the Estimated Average Ticket fields.
Your application autosaves as you go—you can log out at any time and return where you left off.
A snapshot of the progress will be visible to you throughout the application
Fill in each verification section
Work through each section in the application until it shows as verified:
Business Details — Enter your business name, EIN, address, and website.
Note: If your hospital is new or under construction, you must already have an EIN, a business address, and a website before starting the application. |
Decision Makers — Add at least one person assigned as the controlling person, owner, and signatory. All three roles can be assigned to the same person. To add more decision makers, click + Add decision-maker, then click Save and go to overview.
To add more decision makers, select Add decision-maker at the bottom of the Decision-Makers section
Bank Account Details — Add a bank account in your company's name for payouts. Select your preferred verification method: Verify via mobile banking app or website or Upload a bank statement
Services Agreement and PCI DSS Questionnaire
Sign both documents. To download a copy of the PCI DSS questionnaire, click Download a copy. Once both are signed, your application is submitted. You will receive email updates on your approval status.
Frequently asked questions
What if my invitation link has expired?
Email [email protected] to request a new invitation link.
Can one person fill multiple decision-maker roles?
Yes. The controlling person, owner, and signatory roles can all be assigned to the same person.
Still need help?
For Payments-specific setup questions, email [email protected]
Contact support for additional help via live chat or email [email protected]