Who gets notified
When an automation fails, Instinct EMR notifies whoever updated it last. If no one has updated it since it was created, the creator is notified instead. If that person's account has since been deactivated, the notification falls back to the next eligible person. If no one is eligible, no one is notified, but the failure is still recorded in the Audit Log as usual. For more on where to find Audit Logs, see Where can I find Automation Logs?
How the notification works
When an automation fails, you will see an in-app alert naming the automation.
An entry appears on your Notifications page naming the automation as failed.
Select the failure notification to open the Audit Log, which is automatically filtered to show only failed entries for that automation.
Note: Only the first failure of a given automation each day sends a notification. Repeat failures of the same automation on the same day are recorded in the Audit Log, but do not send an in-app notification. |
Frequently asked questions
What if I can't access the Audit Log?
You will still be notified that the automation failed, but the notification will not include a link to the Audit Log.
Does this apply to every practice?
This applies to practices with in-app notifications turned on. Practices without in-app notifications will not receive a failure notification, though the failure is still logged.
Submit feedback
Feel free to give us feedback on automation failure notifications by submitting a feature request. In the in-app chat, select Ask a Question → Submit a Ticket → New Feature Idea. All feedback is submitted to the Product and Engineering teams.
Still need help?
Contact support via live chat or email [email protected].