FAQ’s
How do I unenroll a product?
To unenroll a product, please contact our support team at [email protected] and provide the product’s name and PIMS ID so we can process your request.
How do I add a product to Stockroom?
When you add a product in Instinct EMR, it is automatically added to Instinct Stockroom. Once in Stockroom, enrolling the product enables you to track its usage under Local Inventory.
Why can I not group my enrolled products?
To create product groups in Instinct Stockroom, products must be grouped before they are enrolled. Once a group is created, it cannot be edited at this time. For assistance with editing a group, please contact our support team at [email protected].
Can a non-billable product be an inventory item?
Yes! Non-billable products can be enrolled in Stockroom. To track the purchase cost, edit the product in Admin > Catalog by clicking the 3-dot menu next to the product to access the editing form.
How do I add locations to Stockroom?
Navigate to Locations in the Admin section. Click your hospital name to view existing inventory locations. To add new locations, click the ➕ next to Inventory Locations.
If I buy a product by the bottle and sell it by the tablet, how does Stockroom account for this?
When editing a product in the Admin section, you have the ability to convert the buying cost measurement to a selling unit cost measurement.
Can the Markup be entered as a dollar amount?
At this time, the Markup must be entered as a percent.
Is there a reorder point feature within Stockroom?
This feature is not currently available.
I’m trying to add a billable product to my Product Bundle in Instinct EMR. Why is it not working?
Only non-billable products can be added to a Product Bundle. If you’re trying to bundle similar products to track inventory, using Product Groups in Stockroom is more appropriate. For example, if you have three versions of Cerenia 24mg (e.g., in-house and Rx options), creating a Product Group allows you to track the total inventory count for Cerenia 24mg efficiently.
Can I add more than 5 non-billable products to a Product Bundle?
Currently, the maximum is 5 non-billable products per bundle. Our team is working on increasing this limit in a future update.