Referring veterinarians can access Shareville by clicking the link in their email. First-time users will be prompted to create a new password before logging in, as shown below.
You do not need to create separate usernames for each referrer; the referrer's email address, as listed in the Referrers section under the Business Office tab, serves as their login. This simplifies the process for referring veterinarians.
Shareville accounts are tied to the referring hospital's email address. Each hospital uses a unique email address for its Shareville login, ensuring that records and access are specific to each location. If multiple locations share the same email address, they will use the same Shareville password associated with that email. This setup allows shared access while maintaining a single login credential.
Setting or resetting a Shareville password will not impact your Instinct clinic login. This ensures secure and distinct access for each platform.
To update Shareville login credentials, follow these steps:
Open the hospital profile in the system.
Click the Edit button to modify the profile.
Hover over the email field and select the Shareville icon to designate the correct email address as the Shareville login.
Save the changes. The selected email will now serve as the active Shareville login for that practice.
Once they log in, they will be able to view their mutual patients' records. However, visibility depends on using the correct account, ensuring patient associations are accurate, and verifying document-sharing settings. To troubleshoot common issues:
Incorrect Email Usage: Ensure that the correct email address is designated as the Shareville login in the hospital profile.
Shared Email Conflicts: Verify that all locations using a shared email are aware of the associated password to avoid login issues.- Verify Account Credentials: Ensure you are logged into the correct Shareville account. Using an account associated with a different department or entity (e.g., rehabilitation vs. general practice) may restrict access to certain patients.
Check Patient Associations: Confirm that the patient’s profile is correctly linked to your referring hospital. Only patients associated with your practice will be visible in the portal.
Review Document-Sharing Settings: Verify that the appropriate documents have been shared on the patient’s chart. The visibility of updates and records can be controlled by toggling document-sharing settings.- Best Practices for Referring Practices:
Always use the correct Shareville credentials for your specific practice or department.
Regularly review patient associations and document-sharing settings to ensure all necessary information is accessible.
Contact the referral hospital for assistance if issues persist.
